Your data, your IP
Call recordings, transcripts, knowledge graphs, scripts, and tuning data stay yours. No cross-tenant model training.
AI agents need controls buyers can inspect.
Refract is designed for workflows where the business needs clear answers, clean handoff, approved tool use, and reviewable records. The trust model starts with knowing what the agent can say, do, store, and escalate.
Destroy on demand
Export your assets, request deletion, and receive confirmation when Refract copies are destroyed.
Compliance-aware
SOC2 controls, HIPAA-ready configurations, BAAs where needed, encryption, retention controls, and audit logging.
Every decision inspectable
Review transcripts, tool calls, prompt context, memory, grounding, and escalation decisions from the debug and QA views.
Approved knowledge only
Agents answer from sources the business approves. Uncertain or out-of-scope questions escalate rather than improvise.
Human handoff rules
High-value, emotional, unclear, or policy-bound moments route to a person with full transcript context — no restart required.
Tool gating
CRM writes, calendar bookings, ticket creation, and claims actions happen only at approved workflow steps, never speculatively.
Review a workflow
Trust is easier to evaluate against one real process.
Bring the workflow, systems, required fields, and escalation rules. We will help identify what the agent should answer, what it should use tools for, and when it should hand off.
Talk with us about Refract
Share your work email and the call workflow you want to fix. We will follow up to talk through fit, data readiness, integrations, and pricing.