Refract builds production-grade voice agents for the calls your business cannot afford to drop. Trained on your best calls, your scripts, your data, and your real workflow tools.
Not an IVR. Not a chatbot bolted to a phone line. A trained voice agent with script state, tool gating, knowledge grounding, compliance controls, and warm human handoff.
Try a live demo now
Pick the use case and start a real voice call with Angel. Demo sessions use simulated tools, so nothing is booked, ticketed, or billed.
Ask what Refract does, where it fits, and what a first deployment would look like.
What Refract is built to protect
The first useful agent is not a broad AI initiative. It is one workflow where slow response, repeated questions, incomplete handoff, or after-hours coverage already costs the business.
What breaks
A serious lead fills out a form, waits hours, and loses momentum before a rep can qualify them.
How Refract helps
Refract responds while intent is fresh, asks your qualification questions, books the right next step, and sends sales a transcript-linked summary.
What your team gets
Qualified lead record with use case, urgency, fit notes, meeting status, and handoff reason.
Metric to track
Speed-to-lead, booked-meeting rate, qualified conversation rate
What breaks
Repeated status questions and simple requests bury the queue while frustrated customers wait for a human.
How Refract helps
Refract answers from approved knowledge, checks status where tools allow, creates or updates tickets, and escalates with context when the issue needs judgment.
What your team gets
Ticket or account note with issue type, answer given, customer sentiment, and escalation summary.
Metric to track
Wait time, repetitive-ticket volume, resolution rate, escalation quality
What breaks
Staff collect the same details again and again, but required fields still go missing before the record reaches the right team.
How Refract helps
Refract walks callers through the required fields, validates the next step, preserves the transcript, and routes a complete intake packet.
What your team gets
Structured intake record with required fields, missing-item flags, routing destination, and transcript.
Metric to track
Intake completeness, follow-up loops, staff rework, time to routed record
What breaks
Calls arrive after the team is offline, so appointments, urgent routing, and high-intent requests wait until morning.
How Refract helps
Refract answers after hours, separates routine requests from urgent ones, books or routes when rules allow, and wakes a person only when needed.
What your team gets
After-hours call summary with caller need, action taken, urgency level, and next owner.
Metric to track
Missed-call recovery, appointments booked, urgent handoff rate, morning backlog
Start with one workflow that is slow, repetitive, or easy to drop. Refract trains an agent on your process, connects it to the right tools, and keeps your team in control when judgment matters.
Sales coverage
Respond to new leads quickly, qualify fit, book meetings, and send clean context to your sales team.
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Customer support
Answer common questions, route support requests, create tickets, and escalate customers with full context.
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Front desk coverage
Answer calls, route customers, book appointments, capture messages, and support the front desk after hours.
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Structured intake
Collect required intake details, screen eligibility, gather context, and hand off a complete record to staff.
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Employee support
Answer employee questions from approved company knowledge and route HR, IT, and operations requests.
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Website conversion
Answer visitor questions, qualify leads, route support, book meetings, and send transcript-ready context to your team.
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Every business has people who are unusually good on the phone. They calm difficult callers, handle objections, close hard deals, and make the right call when the script does not cover it. Refract captures that playbook and runs it at whatever volume your phones need.
100%
answer-rate target for Refract-handled flows
24/7
coverage across campaigns, time zones, and surges
10-15 min
simple website Q&A setup when content is ready
Refract extracts how your strongest people handle objections, recovery moves, pacing, compliance phrasing, and close patterns.
The agent knows the current step, required fields, branch criteria, and tool gates instead of improvising through a generic prompt.
Your team handles the complex, emotional, brand-defining edge cases while Refract keeps volume and follow-through moving.
Refract is assembled from your evidence, your workflow, and your controls. The output is a voice agent that can converse naturally while still respecting process boundaries.
01
Call recordings, scripts, SOPs, FAQs, CRM fields, quoting APIs, and the policies your top performer would need.
02
We map objections, successful transitions, compliance language, customer profiles, and product facts into a grounded knowledge graph.
03
Your process becomes a step-by-step conversation flow with branch logic, goals, fields, recovery paths, and escalation rules.
04
The agent calls your CRM, calendar, eligibility checker, quoting engine, payment flow, or webhook at the right moment.
05
A live debug panel shows state, memory, grounding, and tool calls so your team can tune quickly before production traffic.
Refract is overkill for store hours. It is exactly right when the workflow has more than five branches, a regulator reads transcripts, or one missed call has real cost.
Refract is built around data ownership, approved knowledge, inspectable decisions, and clear human handoff rules. SOC2 controls, HIPAA-ready configurations, and every tool call reviewable.
Refract is an engineered agent system: script state, tool calling, knowledge grounding, observability, escalation, and compliance controls trained on your data.
No. Client data is not pooled into shared model training. Your call data, scripts, knowledge graph, and transcripts serve your agent only.
Simple website agents for general questions can be set up in 10-15 minutes when your site content is ready. More complex voice agents depend on workflow complexity, integrations, compliance review, and custom behavior. Refract is a full-service voice agent company: every project includes 20 free hours of our team's setup help, and complex projects are scoped and priced by project complexity. Talk with us and we will map the right path for your use case.
Twilio, LiveKit Cloud, and SIP-capable providers. Refract supports inbound, outbound, warm transfer, recording, and browser-based voice entry points.
Responses are grounded in a client-specific knowledge graph and distilled script. Tool calls use real systems for real data, and claim-evidence guardrails flag ungrounded assertions.
Yes. Refract supports warm handoff on the same call with the context preserved so callers do not have to restart the conversation.
Bring the call process, the recordings, and the systems the agent needs to use. We will help you decide whether Refract should handle it, where humans should stay in the loop, and what a first deployment would take.
Share your work email and the call workflow you want to fix. We will follow up to talk through fit, data readiness, integrations, and pricing.
